FAQs

Oy, gevalt! Yes! Click here for info.

Click the My Account link located at the top right corner of this webpage. You may be prompted to log in. From this page, you will be able to view a list of recent orders.  Online access to order status and tracking numbers is coming soon.

Yes! Dale and Thomas Popcorn uses Verisign SSL certificates to offer secure communications. All data is encrypted when sent to and from our site. For more information, visit www.Verisign.com or click here to read about our privacy policy.

We guarantee that you will love our popcorn, or your money back. Period. In the unlikely event that you are not satisfied with any item from Dale and Thomas Popcorn, please click here to send us an email. We will make it right with a prompt and courteous replacement, exchange, or refund (your choice).

If you live in Canada and wish to ship a gift within the continental United States, we will be happy to take your order.

Unfortunately, we currently are unable to ship outside the continental United States. We want your popcorn to arrive crunchy and delicious, and we cannot guarantee that it will live up to our highest quality standards if it is shipped long distances.

In the shopping cart, you will see a box labeled “Promotion Code.” This is where you enter your code. You must click the "Apply to Order" button for any discounts or adjustments to be made to your order.

Please note, only one promotion code or promotion gift card may be applied per order.

Unfortunately, mistakes can happen (rarely, we hope!). If a price is listed incorrectly on our website, we will charge you the correct price.

You may redeem your promotional gift card by entering the 17-digit number printed on the back of the card in the promotion code box at the Shopping Cart.

Please note that not all products on the Dale and Thomas website are eligible for this promotion.   There is also a limit of one promotion code that may be used per order.

We accept VISA, MasterCard, American Express, Discover, PopClub Gift Cards and Dale and Thomas gift certificates.

Your credit card will be billed at the time that your order is placed. If you select a future delivery date, your order will be billed to your credit card when you place the order.

Once you place your order, you will receive an email confirmation right away. Please save this in case you have any questions later. You will receive a second email when your order ships. Orders will ship within 1 business day.

The exception is any order placed with a future delivery date of your choice. In that case, your order will ship in time to arrive during your specified delivery week, and you will receive an email confirmation to let you know that it has shipped.

Once your order is placed, we will not be able to cancel the order.

If you forget your password, click here or click here to send us an email and we will email your password back to you.

Unfortunately, we currently are unable to ship to Alaska, Hawaii or the Virgin Islands. We want your popcorn to arrive crunchy and delicious, and we cannot guarantee that it will live up to our highest quality standards if it is shipped these distances. If you live in Alaska, Hawaii or the Virgin Islands we recommend you visit friends or relatives in the contiguous 48 states and have them order some popcorn for you for delivery during your trip!

We ship your order via UPS. UPS cannot deliver to Post Office boxes.

Unfortunately we are not able to ship to APO or FPO addresses. We want your popcorn to arrive crunchy and delicious, and we cannot guarantee that it will live up to our highest quality standards if it is shipped these distances.

Yes! When checking out, you will be able to specify a delivery week or an exact delivery date for your order.

Most orders received before 12:00 noon EST will ship that same day. Orders after 12:00 noon EST will ship the next business day.

Certain products may not ship the same day.  Please see the individual product page for any product-specific shipping disclaimers.

You will receive an email confirmation to let you know when your popcorn has shipped.

Once your order is placed, we will not be able to change the delivery address.

Once your order is placed, we will not be able to change the delivery date, even if you specified a delivery date in the future.

We charge $9.95 per item for our Standard Shipping, which is UPS Ground. 

From May through September, we have special shipping rules around our chocolate popcorn gifts. (We want them to arrive fresh and crunchy, not melted and soggy!)  Gifts containing chocolate popcorn are required to ship UPS 2nd Day (or faster) and will only ship Monday - Wednesday for delivery Wednesday - Friday.  For a Tuesday delivery date, you must select UPS Next Day shipping.  We also provide Saturday Delivery services.

For complete details on our shipping options, click here.

Honestly, we don’t understand this question. Everyone we know devours the popcorn immediately, so freshness is never an issue! However, in the event that you are unable to enjoy your popcorn right away, we do have some recommendations for helping to extend its freshness:

• Do not open the package until you are ready to eat it.
• Do not expose the product to adverse weather conditions (rain, sleet, snow, etc.).
• Once opened, store popcorn in an airtight container at room temperature.
• Do not refrigerate, reheat or microwave any of our products. Generally, our popcorn will remain fresh about 60 days in the right environment (away from humidity and heat).

• Gift cards cannot be refunded or exchanged.
• Click Here to read our Terms & Conditions for our The PopClub/Gift Card program.

We totally understand where you're coming from. Unfortunately, at this time we can only offer Popcorn-of-the-Month in the fall.

Yes! Dale and Thomas Popcorn makes a great gift for clients, business associates, employees, salespeople, teachers, students, friends, family bring us your list. The more you order the more you save! Click here to find out more about our business gifts and volume discounts.

While only some of our products actually contain nuts or nut products, all of our products are produced in a facility that uses milk, soy, peanuts and tree nuts. We cannot guarantee that any of our products are completely free from cross contamination during cooking, processing or packaging.

Yes and no. While we do not specifically offer refills for our tins, you can order our Six-Pack or Twelve-Pack Samplers and use it to refill your tin.

Nutrition? Are you kidding? We're talking decadent gourmet popcorn! OK, OK our popcorn is made from the very best ingredients. Click here to get all the details on our Nutritional Information page.

Unfortunately, we cannot make up personalized combinations at this time. But we would like to suggest our very popular Classic Caramel and Cheese Combo in the 2 and 3.5 Gallon Gift Tins, or This and That Combo in our 6-Pack Sampler.

If you are placing a large order (over $1000), we recommend you check out our Popcorn Concierge Service to see the options available to you. Just email a Popcorn Concierge at corporatesales@daleandthomas.com.

• Gift cards cannot be refunded or exchanged.
• Click Here to read our Terms & Conditions for our The PopClub/Gift Card program.

We’re located in Englewood, New Jersey, but our hearts are always in Popcorn, Indiana.

It sure is! Popcorn, Indiana is located in America’s farm heartland, about 70 miles southwest of Indianapolis.

Click here to see our privacy policy.