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How can I find out the status of my order?
Click the My Account link located at the top right corner of this webpage. You may be prompted to log in. From this page, you will be able to view a list of recent orders. Online access to order status and tracking numbers is coming soon.
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| 2. |
Is it safe for me to use my credit card on your site? Is it secure?
Yes! Dale and Thomas Popcorn uses Verisign SSL certificates to offer secure communications. All data is encrypted when sent to and from our site. For more information, visit www.Verisign.com or click here to read about our privacy policy.
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| 3. |
If I have a promotion code, where do I enter it for my discount?
In the shopping cart, you will see a box labeled “Promotion Code.” This is where you enter your code. You must click the "Apply to Order" button for any discounts or adjustments to be made to your order.
Please note, only one promotion code or promotion gift card may be applied per order.
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| 4. |
How much do you charge for shipping?
We charge $9.95 per item for our Standard Shipping, which is UPS Ground.
From May through September, we have special shipping rules around our chocolate popcorn gifts. (We want them to arrive fresh and crunchy, not melted and soggy!) Gifts containing chocolate popcorn are required to ship UPS 2nd Day (or faster) and will only ship Monday - Wednesday for delivery Wednesday - Friday. For a Tuesday delivery date, you must select UPS Next Day shipping. We also provide Saturday Delivery services.
For complete details on our shipping options, click here.
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| 5. |
Is your popcorn gluten free?
Yes! Popcorn is a naturally gluten-free snack. Click here for more info.
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| 6. |
Are your peanut butter popcorns and peanut butter confections safe to eat?
Dale and Thomas Popcorn does not purchase or use peanut butter or peanut products from the Peanut Corporation of America or the King Nut Company.
All Dale and Thomas products are safe to consume. For our full statement on this topic, please click here.
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| 7. |
How long will my popcorn stay fresh after I receive it?
Honestly, we don’t understand this question. Everyone we know devours the popcorn immediately, so freshness is never an issue! However, in the event that you are unable to enjoy your popcorn right away, we do have some recommendations for helping to extend its freshness:
- Do not open the package until you are ready to eat it.
- Do not expose the product to adverse weather conditions (rain, sleet, snow, etc.).
- Once opened, store popcorn in an airtight container at room temperature.
- Do not refrigerate, reheat or microwave any of our products. Generally, our popcorn will remain fresh about 60 days in the right environment (away from humidity and heat).
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